T-fal wants you to make your purchases online through http://www.t-falonlinestore.ca/. This is fine and dandy except the part I have been looking for has been “Temporarily Out of Stock” for months now. I decided to actually try to contact them awhile ago in regards to their continual lack of supply of a certain replacement part.
The contact us page has a contact form and a customer service number. I decided to use email and received a retry timeout exceeded rejection mail from their servers.
I did a bit of googling and found another address to try email@example.com. This gives me a 550 bounced email.
Seriously? There is no way to contact your company via email!
What’s next you say? The phone number.
1-800-418-3325 is the number provided for Canadian parts. There is a nice annoying phone ivr that never actually connects you with a human. Simple things like error detection on invalid number pushes and press 0 to get an operator are nonexistent. I can actually crash your ivr on invalid input. You wait and wait until it eventually dumps you to a voicemail box that tells you will receive a callback in 48 hours. A callback is never actually done in my experience.
The last part is the hours of operation for your phone support.
Monday-Friday 8:30AM to 4:30PM
Friday 8:30AM to 1:00PM
Is this a joke? Are you trying to be a bank or something? Get with the times.
In the end it’s just a complete and total failure.